Privacy Policy

Last updated: 12 March 2026

Data Controller: MMET Solutions Ltd

Website: https://mmetsolutionsltd.com

1. Who We Are

MMET Solutions Ltd ("we", "us", "our") is a business insights consultancy based in London. We are committed to protecting and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We are the data controller for the personal data we collect through this website. If you have any questions, please contact us at the details in Section 11.

2. What Data We Collect

2.1 Direct Enquiries: When you contact us via email, we may collect your name, email address, and any information you voluntarily include in your message. We do not collect "special category" data (e.g., health or ethnicity).

2.2 Anonymous Research Data: We conduct surveys on behalf of our clients using SurveyMonkey. For these projects, our client is the Data Controller, and we act as the Data Processor. We collect feedback via QR codes on a completely anonymous basis. We do not collect names, email addresses, or any identifiers that would allow us to link a response to an individual.

3. How We Collect Your Data

We collect personal data directly from you when you contact us by email. For research projects, data is collected through SurveyMonkey from individuals who voluntarily scan our project QR codes.

4. Why We Use Your Data

We use your personal data solely to respond to your business enquiry. We will not use your details for marketing or newsletters without your explicit permission.

• Lawful Basis: Our processing is based on Legitimate Interests (Article 6(1)(f) UK GDPR) — specifically, our interest in responding to enquiries made to our business.

• No Profiling: We do not use any form of automated decision-making or profiling.

5. How We Share Your Data

We do not sell, rent, or trade your personal data. Data is processed by our third-party service providers solely to enable our communications and research:

• Microsoft Outlook: For email communication and storage.

• SurveyMonkey: For conducting anonymous research and surveys.

Because these are global providers, your data may be transferred to the United States. We ensure this is protected by relying on Standard Contractual Clauses (SCCs) or the UK Extension to the EU-U.S. Data Privacy Framework, ensuring a level of protection equivalent to UK law.

6. How Long We Keep Your Data

We retain email correspondence for up to 2 years from the date of your last contact, or until you request deletion. Research data collected via SurveyMonkey is typically held for the duration of the specific project before being securely deleted or fully anonymised.

7. Your Rights Under UK GDPR

You have the right to:

• Access, Rectify, or Erase your personal data.

• Object to or Restrict our processing.

• Data Portability: Request your data in a machine-readable format.

To exercise these rights, contact us at the details in Section 11. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) (www.ico.org.uk).

8. Cookies

Our website may use strictly necessary cookies for core functionality. We do not use analytics or tracking cookies without your consent.

9. Website Usage Data

When you visit our website, our hosting provider may automatically collect limited technical information (e.g., IP address, browser type) via standard server logs for security and maintenance. We do not use this information to identify individuals.

10. How We Protect Your Data

We take appropriate technical and organisational measures to protect your data, including secure email systems, multi-factor authentication, and secure hosting infrastructure.

11. Contact Us

MMET Solutions Ltd, London

Email: mark@mmetsolutionsltd.com

Website: mmetsolutionsltd.com

Company Registration No: 16269302

12. Changes to This Policy

We may update this policy to reflect changes in the law or our practices. Updated versions will be posted on this page.